Our cancellation policy
ALPS RESORTS
Our cancellation conditions relate to the rental/overnight stay price. Additional costs (e.g. final cleaning, local tax, linen set) will not be charged in the event of cancellation.
Please note: The cancellation policy may differ in some resorts (in your favour). The updated conditions can be called up during the booking process under "see cancellation policy".
Chalets & Glamping
| Summer 2023 | 23.04. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Winter 2023/24 | 01.12. - 30.04. |
|---|---|
| cancellation until 60 days before arrival: | free of charge |
| cancellation from 59 - 30 days before arrival: | 70% of the rental price |
| cancellation from 29 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Summer 2024 | 01.05. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
Resorts: Alpenchalets Biberwier Zugspitze, Alpenchalets Reiteralm, Almdorf Hohentauern, Almdorf Stadl, Alpendorf Dachstein West, Alpenpark Turracher Höhe, Bergeralm Chalets, Bergresort Hauser Kaibling, Chalets & Glamping Nassfeld, Dorfresort Kitzbühel, Englmar Chalets, Feriendorf Murau, Inzell Chalets, Kreischberg Chalets, Kreischberg Pool Villas, Naturpark Chalets Lambrecht, Turrach Lodges, Tauernlodges Uttendorf
Apartments
| Summer 2023 | 23.04. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Winter 2022/23 & Winter 2023/24 | 26.11. - 22.04. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 days before arrival: | 70% of the rental price |
| cancellation from 13 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Summer 2024 | 01.05. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
Resorts: Alpe Maritima Ossiacher See, Alpenrock Schladming, Carpe Solem Mariapfarr****, Carpe Solem Rauris****, Chalet 149 Westendorf, Erzberg Alpin Resort, FerienPark Kreischberg, Hideaway Dachstein West, Hideaway Planneralm, Kitzbühel Suites, Kreischberg Suites, Saalbach Suites, Tauernresidence Radstadt, Tauernsuites Mitterwirt, Villa Liesl, Zillertal Suites Fügen
Do you have any further questions?
Contact us by phone (+43 3537 200 50) or send us a message using the contact form below. Our team will take care of your request and get back to you as soon as possible.