Our cancellation policy
ALPS RESORTS
Our cancellation conditions relate to the rental/overnight stay price. Additional costs (e.g. final cleaning, local tax, linen set) will not be charged in the event of cancellation.
Please note: The cancellation policy may differ in some resorts (in your favour). The updated conditions can be called up during the booking process under "see cancellation policy".
Chalets in Austria
| Summer 2023 | 23.04. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Winter 2023/24 | 01.12. - 30.04. |
|---|---|
| cancellation until 60 days before arrival: | free of charge |
| cancellation from 59 - 30 days before arrival: | 70% of the rental price |
| cancellation from 29 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Summer 2024 | 01.05. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
Resorts: Alpenchalets Biberwier Zugspitze, Alpenchalets Reiteralm, Almdorf Hohentauern, Almdorf Stadl, Alpendorf Dachstein West, Alpenpark Turracher Höhe, Bergeralm Chalets, Bergresort Hauser Kaibling, Dorfresort Kitzbühel, Feriendorf Murau, Kreischberg Chalets, Kreischberg Pool Villas, Naturpark Chalets Lambrecht, Turrach Lodges, Tauernlodges Uttendorf
Apartments, Chalets in Bavaria & Glamping
| Summer 2023 | 23.04. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Winter 2022/23 & Winter 2023/24 | 26.11. - 22.04. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 days before arrival: | 70% of the rental price |
| cancellation from 13 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
| Summer 2024 | 01.05. - 30.11. |
|---|---|
| cancellation until 30 days before arrival: | free of charge |
| cancellation from 29 - 14 days before arrival: | 70% of the rental price |
| cancellation from 13 - 7 days before arrival: | 90% of the rental price |
| cancellation from 6 days before arrival: | 100% of the rental price |
| in case of no-show: | 100% of the rental price |
Resorts: Alpenrock Schladming, Brixental Suites Hopfgarten, Carpe Solem Rauris****, Chalet 149 Westendorf, Chalets & Glamping Nassfeld, Englmar Chalets, Erzberg Alpin Resort, FerienPark Kreischberg, Hideaway Dachstein West, Hideaway Planneralm, Inzell Chalets, Kitzbühel Suites, Kreischberg Suites Oberndorf, Naturchalets Turracher Höhe, Saalbach Suites, Tauernresidence Radstadt, Tauernsuites Mitterwirt, Villa Liesl, Vitalresort am Kreischberg, Zillertal Suites Fügen
Do you have any further questions?
Contact us by phone (+43 3537 200 50) or send us a message using the contact form below. Our team will take care of your request and get back to you as soon as possible.