Frequently asked questions

Browse through our resort overview on our website and let yourself be inspired. Simply filter by category, holiday region and specials and find out more about the respective resort.

Have you already found your dream resort and would like to find out more about the respective accommodations? Then we recommend taking a look at our booking tool.

Or send us a non-binding inquiry - we will be happy to advise you!

Of course. Please send us a non-binding inquiry using our form. We will take care of your message as quickly as possible and advise you individually.

In the booking tool, select your arrival and departure dates, the region/resort and the number of people. This will display all available accommodations in the selected period.

A non-binding reservation is not possible.

Yes, the minimum stay varies by resort and season. You will be advised of this in the booking tool at the respective accommodation.

You can find this information on our website at the respective resort or at the respective accommodation in our booking tool.

After we have checked your booking, we will send you a confirmation. Please note that this may take some time.

Please send your booked resort an email with the requested changes and the following information about your booking:

• Booking number
• First and last name
• Date of arrival and departure
• Accommodation

You will find this information as well as the email address of your ALPS RESORT in your booking confirmation.

All payments before arrival can be made by credit card or by bank transfer to our account. Payments on site, such as deposit, can be paid in cash or by credit card (authorisation required).

No, only a down payment is required at the time of booking. You will find further information in your booking confirmation or in the booking tool at the respective accommodation.

The total price includes the rental costs for the accommodation as well as additional costs, such as final cleaning, accommodation tax, laundry set, reservation charge and deposit.

You will be informed in our booking tool what has to be paid directly online and upon your arrival on site (e.g. deposit).

You will find this information on our website at the respective resort or in the booking tool at the respective accommodation.

You will be informed in our booking tool at the respective accommodation what is still to be paid on site (e.g. deposit).

If you have booked your holiday with a tour operator or portal, please note the general terms and conditions (GTC) of your provider.

We keep a security deposit for damages caused during your stay. After your departure, our team will check the accommodation for any damage. If everything is in order, we will refund the full deposit. Depending on the resort, this may take approximately 5 - 15 days after your departure. The amount of the deposit and the duration of the refund can be found at the respective accommodation in the booking tool.

If a damage has been caused during your stay, we will retain part or all of the security deposit (depending on the severity of the damage). Please inform us of any damage on site.

You can easily enter discount codes in the field provided during the booking process. The discount will be deducted immediately.

Have you received a gift voucher from ALPS RESORTS? Please contact your desired resort using the contact form, or send us a non-binding inquiry for your desired resort.

Arrival and departure days vary by resort and season. You will be informed of this in the booking tool.

You will find this information in the booking tool for the respective accommodation or in your booking confirmation.

Please contact your booked/desired resort. You will find the email address of your ALPS RESORT in your booking confirmation. Or use our contact form and leave us a message.

You will find this information in your booking confirmation.

In most resorts you will find a reception directly on site. Otherwise, the nearest ALPS reception is only a few minutes away by car.

You will need a valid ID (identity card) for check-in.

Before you leave, please sweep your accommodation with a broom and remove any coarse dirt. Please dispose your rubbish at the designated collection points. Contact your resort for further questions or take a look at the information folder in your accommodation.

You will find the address in your booking confirmation and on our website at the respective resort under Contact & Arrival.

Details about your accommodation, such as facilities/equipment or number of rooms, can be found at the respective accommodation in our booking tool.

For a first overview, we also recommend checking the respective resort on our website: Simply select the desired resort and click on the preferred accommodation under Categories.

You are welcome to rent a crib (incl. bed linen set) and/or a high chair during the booking process or directly on site.

Some resorts have a children's playground directly on site, such as

• Bergresort Gerlitzen
• Bergresort Hauser Kaibling
• Chalets & Glamping Nassfeld
• Erzberg Alpin Resort
• FerienPark Kreischberg
• Naturpark Chalets Lambrecht
• Tauernresidence Radstadt

Many other resorts have a playground in the surrounding area. For more information, please contact our team using our contact form or send us a non-binding inquiry for your desired resort.

Each accommodation has at least one parking space. Please note that in some resorts parking is not free of charge. For details, please refer to your booking confirmation or our booking tool at the respective accommodation.

Filter for resorts with pool and sauna at our resort overview on our website or select the preferred properties in the booking tool.

In search of the perfect Holiday Home for your relaxing vacation, you might also find the following pages helpful

• Holiday homes & apartments with pool
• Holiday homes & apartments with sauna

With a few exceptions, all pools are heated. For details, please refer to the respective accommodation in our booking tool.

Or send us a contact request - we are happy to help you!