Frequently asked questions
General FAQ
Whether you have questions about the booking process, to our cancellation policy or about our dog-friendly resorts - we are happy to help! Just browse through our general FAQ and find out more about your time-out at ALPS RESORTS. Can't find what you're looking for? Please send us a message using our contact form.
Booking & Availability
Browse through our resort overview on our website and let yourself be inspired. Simply filter by category, holiday region and specials and find out more about the respective resort.
Have you already found your dream resort and would like to find out more about the respective accommodations? Then we recommend taking a look at our booking tool.
Or send us a non-binding inquiry - we will be happy to advise you!
Of course. Please send us a non-binding inquiry using our form. We will take care of your message as quickly as possible and advise you individually.
In the booking tool, select your arrival and departure dates, the region/resort and the number of people. This will display all available accommodations in the selected period.
A non-binding reservation is not possible.
Yes, the minimum stay varies by resort and season. You will be advised of this in the booking tool at the respective accommodation.
You can find this information on our website at the respective resort or at the respective accommodation in our booking tool.
After we have checked your booking, we will send you a confirmation. Please note that this may take some time.
Please send your booked resort an email with the requested changes and the following information about your booking:
- Booking number
- First and last name
- Date of arrival and departure
- Accommodation
You will find this information as well as the email address of your ALPS RESORT in your booking confirmation.
Payment
All payments before arrival can be made by credit card or by bank transfer to our account. Payments on site, such as deposit, can be paid in cash or by credit card (authorisation required).
No, only a down payment is required at the time of booking. You will find further information in your booking confirmation or in the booking tool at the respective accommodation.
The total price includes the rental costs for the accommodation as well as additional costs, such as final cleaning, accommodation tax, laundry set, reservation charge and deposit.
You will be informed in our booking tool what has to be paid directly online and upon your arrival on site (e.g. deposit).
You will find this information on our website at the respective resort or in the booking tool at the respective accommodation.
You will be informed in our booking tool at the respective accommodation what is still to be paid on site (e.g. deposit).
If you have booked your holiday with a tour operator or portal, please note the general terms and conditions (GTC) of your provider.
We keep a security deposit for damages caused during your stay. After your departure, our team will check the accommodation for any damage. If everything is in order, we will refund the full deposit. Depending on the resort, this may take approximately 5 - 15 days after your departure. The amount of the deposit and the duration of the refund can be found at the respective accommodation in the booking tool.
If a damage has been caused during your stay, we will retain part or all of the security deposit (depending on the severity of the damage). Please inform us of any damage on site.
You can easily enter discount codes in the field provided during the booking process. The discount will be deducted immediately.
Have you received a gift voucher from ALPS RESORTS? Please contact your desired resort using the contact form, or send us a non-binding inquiry for your desired resort.
Arrival & Departure
Arrival and departure days vary by resort and season. You will be informed of this in the booking tool.
You will find this information in the booking tool for the respective accommodation or in your booking confirmation.
Please contact your booked/desired resort. You will find the email address of your ALPS RESORT in your booking confirmation. Or use our contact form and leave us a message.
You will find this information in your booking confirmation.
In most resorts you will find a reception directly on site. Otherwise, the nearest ALPS reception is only a few minutes away by car.
You will need a valid ID (identity card) for check-in.
Before you leave, please sweep your accommodation with a broom and remove any coarse dirt. Please dispose your rubbish at the designated collection points. Contact your resort for further questions or take a look at the information folder in your accommodation.
You will find the address in your booking confirmation and on our website at the respective resort under Contact & Arrival.
Furnishing/Equipment
Details about your accommodation, such as facilities/equipment or number of rooms, can be found at the respective accommodation in our booking tool.
For a first overview, we also recommend checking the respective resort on our website: Simply select the desired resort and click on the preferred accommodation under Categories.
You are welcome to rent a crib (incl. bed linen set) and/or a high chair during the booking process or directly on site.
Some resorts have a children's playground directly on site, such as
- Bergresort Gerlitzen
- Bergresort Hauser Kaibling
- Chalets & Glamping Nassfeld
- Erzberg Alpin Resort
- FerienPark Kreischberg
- Naturpark Chalets Lambrecht
- Tauernresidence Radstadt
- Tauernsuites Mitterwirt
Many other resorts have a playground in the surrounding area. For more information, please contact our team using our contact form or send us a non-binding inquiry for your desired resort.
Each accommodation has at least one parking space. Please note that in some resorts parking is not free of charge. For details, please refer to your booking confirmation or our booking tool at the respective accommodation.
Pools & Saunas
Filter for resorts with pool and sauna at our resort overview on our website or select the preferred properties in the booking tool.
In search of the perfect Holiday Home for your relaxing vacation, you might also find the following pages helpful
With a few exceptions, all pools are heated. For details, please refer to the respective accommodation in our booking tool.
Or send us a contact request - we are happy to help you!
Stay
Details about your accommodation, such as facilities/equipment or number of rooms, can be found at the respective accommodation in our booking tool.
For a first overview, we also recommend checking the respective resort on our website: Simply select the desired resort and click on the preferred accommodation under Categories.
Please be considerate of our other guests and observe public quiet hours throughout the resort. These include the midday rest from 12:00 - 15:00 o'clock, the night rest from 22:00 - 07:00 o'clock and the all-day Sunday rest. Parties are not welcome in our resorts.
Our reception team on site will be happy to advise you and reveal exciting attractions, as well as one or two insider tips. We have also put together a few tips for you on our website. Simply select the desired resort and go to the Holiday Region.
Catering & Gastronomy
All holiday homes, chalets and apartments have a fully equipped kitchen (except Saalbach Suites). Some resorts also have an on-site restaurant or a partner restaurant in the immediate vicinity, such as
- holiday-resorts/details/alpendorf-dachstein-westAlpendorf Dachstein West (Bistro)
- Bergresort Gerlitzen
- Bergresort Hauser Kaibling
- Bergresort Zugspitze Ehrwald
- Carpe Solem Rauris****
- Dorfresort Kitzbühel
- Erzberg Alpin Resort
- FerienPark Kreischberg
- Fiss Suites
- Saalbach Suites
- Tauernsuites Mitterwirt
For details, please refer to our website at the respective resort or our booking tool at the respective accommodation.
At these ALPS RESORTS, breakfast is included:
- Bergresort Gerlitzen
- Bergresort Zugspitze Ehrwald
- FerienPark Kreischberg (only on request, optionally with half board)
- Saalbach Suites
Some resorts have an on-site restaurant or a partner restaurant in the immediate vicinity, such as
- Alpendorf Dachstein West (Bistro)
- Bergresort Gerlitzen
- Bergresort Hauser Kaibling
- Bergresort Zugspitze Ehrwald
- Carpe Solem Rauris****
- Dorfresort Kitzbühel
- Erzberg Alpin Resort
- FerienPark Kreischberg
- Fiss Suites
- Saalbach Suites
- Tauernsuites Mitterwirt
For details, please refer to our website at the respective resort or our booking tool at the respective accommodation.
Some ALPS RESORTS offer a breakfast service. In the region around Schladming you can place your order online: Order your bread rolls here
If you have any further questions, please send us a message via our contact form.
Cancellation & Changes
Please send your booked resort an email with the following information about your booking:
- Booking number
- First and last name
- Date of arrival and departure
- Accommodation
You will find this information as well as the email address of your ALPS RESORT in your booking confirmation.
You can find our cancellation conditions at the resort page under "Contact & Arrival", at the respective accommodation on our booking page and in our general terms and conditions.
Ski Holidays
Simply filter for resorts on the slopes at our resort overview on our website and let yourself be inspired.
We have summarized all highlights and benefits of your ski holidays on the slopes for you here Ski holidays in Austria at ALPS RESORTS
You will find this information in the text for each resort on our website. Simply select the desired resort and click on The Resort. Or leave us a message using the contact form - we will be happy to help you.
Currently a stay at ALPS RESORTS cannot be booked with ski passes. However, guests in the Schladming-Dachstein Region can pre-order their ski passes online: Order your ski passes here
Ski storage is available at the following resorts:
- Almresort Gartnerkofel Nassfeld
- Almresort Sonnenalpe Nassfeld
- Alpenchalets Biberwier Zugspitze
- Alpenchalets Reiteralm
- Alpendorf Dachstein West
- Alpenpark Turracher Höhe
- Alpenrock Schladming (for ski boots only)
- Bergeralm Chalets
- Bergresort Gerlitzen
- Bergresort Hauser Kaibling
- Bergresort Lachtal
- Bergresort Tauernblick
- Bergresort Zugspitze Ehrwald
- Brixental Suites Hopfgarten
- Dorfresort Kitzbühel
- Erzberg Alpin Resort
- Fiss Suites
- Hideaway Dachstein West
- Kitzbühel Suites Oberndorf
- Kreischberg Suites
- Montafon Suites Schruns
- Tauern Lodges Uttendorf
- Tauernsuites Mitterwirt
- Turrach Lodges
- Vitalhof am Kreischberg
- Zillertal Suites Fügen
- Zugspitz Suites Lermoos
You can find details about the facilities of your accommodation on our website at the respective resort, as well as in the booking tool. Or send us a contact request - we will be happy to advise you!
Holidays with Dogs
Filter for dog-friendly resorts at our resort overview on our website, or select pet-friendly accommodations in the booking tool.
Please contact your desired resort via our contact form or send us a non-binding inquiry - we will be happy to help you.
For entry into Austria, your dog will require a microchip ID. We also recommend to bring your dog's European pet ID including vaccination certificates (rabies in particular).
We have summarized everything else you should pack on this page Holidays with dogs
Yes, there are small additional costs per pet and day. These are included in the total price when booking directly via our tool.
You are welcome to borrow bowls and blankets at our dog-friendly resorts.
Vouchers
Yes, feel free to visit our voucher shop and give pure holiday joy.
Please contact us using the contact form or send your preferred resort a non-binding inquiry.
Real Estate
In some holiday resorts, as well as in several new projects, you can purchase chalets and holiday apartments in ownership. On our real estate page, you can find all properties for sale and further information.
As a professional rental partner, ALPS RESORTS generates attractive returns for investors year after year. In addition, you benefit from regular rental income and possible appreciation in value - just a few advantages that speak for the purchase of an ALPS RESORTS holiday property. For more information, please visit our real estate page.
On our real estate page we have listed all properties that are currently for sale.
No. A tourist use is mandatory. Of course you can spend your holiday there for a fee. For more information, please visit our real estate page.
Other
At ALPS RESORTS you always book at the best price! Direct bookings benefit from our best price guarantee and personal advice.
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Yes, feel free to send us a message via our contact form for further information.