ALPS RESORTS: Responsible Growth
Why growth means more to CEO Thomas Payr than just new resorts.
Today, ALPS RESORTS is one of the largest providers of holiday resorts, apartments, chalets, holiday homes, and hotels in Austria. But how did a vision from 2011 grow into a company with more than 45 resorts across five federal states? What values continue to shape ALPS RESORTS today? And how does its vacation concept differ from traditional hotels, self-catering accommodations, and booking platforms?
In this interview, Thomas Payr, MBA, CMO and Managing Director of ALPS RESORTS, provides insights into the company’s development. Since July 2020, he has been responsible for marketing, product development, sales, e-commerce, and expansion.
He discusses the most important milestones, the strategic direction of ALPS RESORTS, and how the brand has evolved in recent years into one of the leading providers of vacation home rentals in Austria.
What is ALPS RESORTS & how did it all begin?
Mr. Payr, let’s imagine you meet someone who isn’t familiar with ALPS RESORTS yet. How would you describe the company in just a few sentences?
ALPS RESORTS is an Austrian holiday resort brand with more than 45 hotels and resorts in the Alps. We develop, market, operate, and rent out a wide variety of tourist accommodation concepts - bookable directly by guests who value freedom, individuality, and nature. Our offerings range from classic hotel rooms to cozy apartments, glamping accommodations, and holiday homes located right on the slopes, all the way to premium chalets with private wellness areas.
ALPS RESORTS began in 2011 as a small, visionary tourism project. What (market) gap did founder Gerhard Brix aim to fill back then?
In 2011, the Alpine tourism sector consisted of numerous individual vacation apartments, vacation homes, and small businesses - often with great potential, but not always backed by professional tourism marketing, clear operational structures, or a strong digital sales strategy. That’s exactly where ALPS RESORTS came in:
Mr. Brix’s idea was not only to rent out high-quality vacation properties in the Alpine region but also to manage them professionally as tourist destinations. The goal was to create a holistic holiday experience. This meant clear marketing, good discoverability, and a reliable, direct booking option. At the same time, one question was central to him from the very beginning: What do guests really want from their vacation?
As early as 2011, a clear trend emerged. More and more people were seeking greater freedom, space, privacy, and individuality. They were looking for vacations that weren’t dictated by fixed schedules and that, at the same time, offered an attractive alternative - including in terms of price - to traditional hotels. ALPS RESORTS entered the rental market back then with three resorts in Styria.
Today, ALPS RESORTS operates more than 45 resorts. What made this strong growth possible?
The core idea - the search for individuality and flexibility - is more relevant today than ever. This is precisely what gave rise to our brand promise, “My Way of Holiday”. At the same time, this freedom requires a great deal of professionalism behind the scenes. To ensure that the vacation feels easy and hassle-free for the guest, many factors and departments must work together seamlessly: digital bookability, availability, pricing, quality, guest communication, and on-site service. And a clear understanding of different target groups. This has been an essential part of ALPS RESORTS from the very beginning. And today, it is certainly one of the reasons why ALPS RESORTS has been able to grow so strongly.
Positioning & Values of ALPS RESORTS
Many guests are familiar with either traditional hotels or booking platforms. What sets ALPS RESORTS apart from them?
We differ from traditional hotels primarily in the breadth of our offerings and our resort network: ALPS RESORTS brings together more than 45 hotels and holiday resorts across several Austrian states under a single brand.
We differ from well-known booking platforms in that we do more than simply list or arrange accommodations. We are a tourism operator ourselves and actively manage our offerings - from development and marketing to rentals, resort management, and on-site guest services.
This is an important distinction for guests. Like a platform, ALPS RESORTS offers a wide selection of accommodations, but at the same time takes responsibility for the tourism experience behind it. Our guests book directly with the brand that develops, markets, and manages the property on-site.
For me, ALPS RESORTS’ strength lies precisely in this combination: We offer the diversity that guests expect today, but with the reliability of a professional tourism company. You can find inspiration, compare options, and book directly - all while knowing that behind the offerings are real people, clear processes, and a shared commitment to quality.
Are there values that apply everywhere, regardless of the resort?
For me, three values best sum up ALPS RESORTS:
- Freedom, because our guests can plan their vacation exactly as they wish. Some start their day actively on the ski slopes or go hiking, while others enjoy leisurely breakfasts in their robes, wellness, peace and quiet, and time with friends or family.
- Diversity, because ALPS RESORTS offers a wide variety of vacation options - from hotel rooms to apartments and holiday homes, all the way to chalets, glamping, and private wellness experiences.
- And nature, because our resorts are located where people can find peace, recharge their batteries, and enjoy authentic experiences: in the Austrian Alps, close to mountains, forests, ski slopes, and hiking trails.
Growth, Milestones & Responsibility
Which development makes you personally especially proud?
When talking about a company’s growth, people often think first of numbers: more resorts, more overnight stays, more destinations. This growth is, of course, important. But for me, the truly decisive milestones have always been those moments when ALPS RESORTS evolved as a company. As a brand, as a digital provider, as a host, and as a driving force in tourism.
Take, for example, the launch of the ALPS RESORTS brand in 2021. This transformed individual projects and locations into a unified brand with a clear philosophy: “My Way of Holiday.” For guests, this means holidays that adapt to their own rhythm. For us as a company, this step was crucial because it provided a clear umbrella for our offerings and made the brand much more visible to the outside world.
We also place great emphasis on digital development, particularly the expansion of our website into a powerful platform for inspiration and booking. Especially with such a diverse range of offerings, clear navigation is crucial. Guests should be able to quickly understand which destination, resort, and offer suits them best and book directly. The website is therefore much more than just a sales channel for us. It is a central part of the brand experience and one of the most important touchpoints with our guests.
In 2024, the launch of ALPS KITCHEN marked another important step in our development. With this, we have created a restaurant concept that aligns with our business model and the changing needs of guests and operations: straightforward, flexible, and high-quality.
Especially in the vacation hotel industry, there is a need for solutions that are attractive to guests while also being practical for operations. ALPS KITCHEN is a good example of this.
Another milestone: ALPS RESORTS reached the one-million-night stay mark for the first time in 2025.
Of course, growth like this makes us proud. For us, the million is far more than just a statistic. It shows that more and more guests are looking for the kind of vacation they find at ALPS RESORTS. And at the same time, it demonstrates that Alpine destinations don’t have to be viewed solely as seasonal destinations - they can thrive year-round.
The international recognition from the Financial Times was also a special moment: In 2025, ALPS RESORTS was named fastest-growing company in Austria. Even by European standards, we rank among the fastest-growing companies in the hospitality & travel sector. For us, this is above all confirmation that personalized vacation experiences and professional growth can go hand in hand.
To me, all of this shows that ALPS RESORTS hasn’t just gotten bigger. Step by step, we’ve refined what we stand for, how guests today want to search for and book their holidays - and how alpine holidays can be designed in a professional, flexible, and modern way.
ALPS RESORTS is constantly setting new trends - from its first 4-star superior hotel to golf and premium resorts. What criteria do you use to decide which projects to pursue?
We are strategically expanding our portfolio and tapping into new target groups and market segments. With the Berg & Golf Resort Westendorf, we introduced golf to our portfolio for the first time in 2025. In December of the same year, we opened our first 4-star superior hotel, the Carpe Solem Kaprun. Projects like these exemplify our commitment to continuously developing our offerings—always guided by the needs of our guests and the potential of each region.
Growth plays an important role for ALPS RESORTS - but not in the sense of “bigger at any cost.” For me, growth makes sense when it stems from genuine demand, aligns with the company’s values, and creates real added value for guests, employees, and the regions.
I often say internally: “Not more of the same.” The idea behind this is simple: to me, growth doesn’t mean simply copying successful concepts. Every new project must make its own contribution - to the region, to our guests, and to the further development of our portfolio. That’s why we ask ourselves the same questions with every new venture: What are our guests looking for? What does the region need? And what additional value does this project create?
Many people talk about growth. They often talk about responsibility. What do you mean by that?
For me, these go hand in hand: Growth brings with it greater responsibility. The larger a company becomes, the more important clear structures, reliable processes, and a shared understanding of what the brand stands for become. But that responsibility also extends beyond one’s own company.
Many Alpine destinations face challenges: succession planning, investment needs, changing guest expectations, skilled labor issues, or the question of how to sustain tourism year-round. When we operate a resort in a region, it’s therefore not just about adding more beds. Our goal is to ensure tourism activity, drive demand, create jobs, and strengthen local economic value.
This is also the case with our next flagship project, the Bergresort Berwanger Hof in Außerfern, which is set to open in the winter of 2026/27. The Bergresort is so exciting because it clearly demonstrates how we intend to further develop tourist destinations. It’s not just about creating new beds, but about making existing potential visible and tangible again. With around 300 beds, a wide range of hotel accommodations, and another ALPS KITCHEN, the Berwanger Hof will once again be a major driving force for the region. For guests, this will create a modern Alpine vacation experience that more closely integrates accommodations, cuisine, nature, and on-site recreational opportunities.
That’s why: For ALPS RESORTS, growth is always linked to responsibility. We don’t want to be everywhere, and not every project is a good fit for us. But where the location, demand, product concept, and regional outlook align, growth can have a very positive impact.
What do you want ALPS RESORTS to stand for in five years?
In five years, ALPS RESORTS will be the first name that comes to mind across Europe when it comes to holidays in the Alps with a personal touch.
We’re committed to ensuring that everyone - no matter what their budget - can find modern, high-quality accommodations with us that truly feel tailored to their own preferences.
What would you like guests to say about ALPS RESORTS after their stay?
We were finally able to take the holiday we’d been hoping for. We’ll be back - and we’ll bring someone with us.
Thank you very much for your time and answers, Mr. Payr.
ALPS RESORTS: Data & Facts
- Company: ALPS RESORTS GmbH
- Founded: 2011 by Gerhard Brix
- Headquarters: Wörgl, Tyrol
- Employees: approx. 300
- Holiday Resorts & Hotels: more than 45 in Tyrol, Salzburg, Vorarlberg, Carinthia, and Styria
- Types of Accommodations: holiday homes, chalets, holiday apartments, hotels, glamping accommodations
A holiday resort is characterized by:
- multiple accommodation units, including different types (e.g., apartments, chalets, holiday homes, or hotel rooms)
- shared facilities such as a spa, pool, restaurant, or playground
- tourist services such as a front desk and bread delivery service
- recreational and activity options on-site or in the immediate vicinity
- a shared brand or a uniform quality and service concept
Images © ALPS RESORTS
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